FAQ
Frequently Asked Questions (FAQ)
Welcome to Spolk’s FAQ section! We’ve compiled answers to commonly asked questions to provide you with quick and helpful information about our store, products, and services.
GENERAL QUESTIONS
Q: What is Spolk?
A: Spolk is an online store specializing in high-quality strap sandals and slide sandals. Our collection includes stylish Strap Sandals, comfortable Slide Sandals, and the latest New Arrivals to keep your footwear game on point. We believe in combining style, comfort, and durability in every pair we offer.
Q: What materials are your sandals made from?
A: Our sandals are crafted from premium materials like genuine leather, high-quality synthetic blends, soft cushioning soles, and breathable fabrics. Every pair is designed for long-lasting wear, comfort, and a stylish look.
Q: How can I contact Spolk’s customer support?
A: You can reach out to our customer support team by visiting the "Contact Us" section on our website or emailing us at support@spolk.shop. We’re always happy to help!
ORDERING AND SHIPPING
Q: How do I place an order on Spolk?
A: To place an order, browse our website, select the sandals you’d like, and proceed to checkout. Follow the instructions to complete your purchase and enjoy your new stylish footwear!
Q: When will my order be shipped?
Transit Time: Orders will typically arrive within 4 to 6 business days (Monday to Friday).
Handling Time: Orders will be processed and prepared for shipment within 1 to 2 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: The total delivery time, including both handling and transit time, is typically 5 to 8 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through the “Track Your Order” page on our website. This page will provide up-to-date tracking information for your purchase.
Q: What payment methods does Spolk accept?
A: We accept the following payment methods:
Credit and Debit Cards
- PayPal
- Venmo
RETURNS AND EXCHANGES
Q: What is Spolk’s return policy?
A: We offer a hassle-free 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the "Contact Us" page or email us at support@spolk.shop. We're here to assist you!
Contact Information
Business Name: Spolk
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday To Friday)
Business Contact: +1 (410) 747-0044
Business Email: Support@spolk.shop
Business Address: 1522 Medford Rd, Baltimore, Maryland 21218, United States